REFUND OR EXCHANGE A PRODUCT
REFUND OR EXCHANGE A PRODUCT
You ordered a product that does not fit you?
No worries, we have you covered.
Please be sure you checked the sizing guide.
If you purchased a product from our website (movacycling.com) and are not happy with it, you may return it within 30 days of receipt in a perfect condition for a full refund or an exchange.
All returns for refund or exchange should be both unwashed and unworn.
To begin processing a return please get in touch with us at: family@movacycling.com
Please provide the next information:
We will provide shipping instructions to send the returned item(s) back to the nearest warehouse (Colombia - France).
Please ensure the return order is well packaged and protected from damage. For now, we are not able to provide pre paid labels.
Unless the item is defective or the product is different from your order, return shipping costs will be paid by the customer.
We have warehouse in France and in Colombia.
Once your received your product, you have 30 days to write us an email.
We love talking to you. Send us an email or give us a call and we will support you.
Yes, of course!
To begin processing a change please get in touch with us at: family@movacycling.com. We would need this info:
Once approved follow the instructions provided to ensure the proper delivery.
Note: Please do not ship any product without the proper return labels. Failure to do so may result in a delay/forfeiture of your change.
Please note that it can take up to 2 weeks to process your change once we receive the items back.
You will need to pay the return but we'll send you the new product for free.
Yes! If you purchased a product from our website (movacycling.com) and you may return it within 30 days of your purchase for a refund. (Less bank fees)
Of course, if your product shows any defects we'll exchange it for you or you can also get your money back.
Europe
Name: Evelyne Harper
Address: 6 rue d'Andoins
Zipcode: 64000
City: Pau
State: Nouvelle Aquitaine
Country: France
Colombia and Rest of the World:
Name: Daniela Zapata
Address: Cra. 27a bis # 61c - 06
Zipcode: 111211
City: Bogota
State: Bogota D.C
Country: Colombia